Order Status
For full details, please click here.
What happens after I place my order?
You will receive an order confirmation email and we will begin processing promptly.
How long does processing take?
Typically 24–48 hours; during peak sale periods, please allow 3–4 business days.
Can I change or cancel my order after confirmation?
Orders are processed quickly and cannot be modified or cancelled once the confirmation email has been sent.
When do I receive tracking?
We email a tracking link as soon as your parcel has been scanned by the carrier.
My order shows “Delivered” but I can’t find it—what should I do?
Please check safe-drop locations, with household members or neighbours, and contact your local post office if required.